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Privacy & Data Protection

Privacy Policy

Last Updated: August 28, 2026

Luno Research Glossary Library Enterprise (“we”, “our”, or “the Archive”) is committed to protecting your privacy and ensuring responsible handling of personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and international data protection standards.

1. Data Controller Identification

The data controller responsible for the processing of personal data collected through this website and related educational communications is:

  • Data Controller: Luno Research Glossary Library Enterprise
  • Physical Address: Office 9, 45 Placeholder Street, Kuching 00000, Sarawak, Malaysia
  • Data Protection Inquiries: contact@flow-beaconhub.click
  • Direct Phone: +60 82 000 6520

2. Personal Information We Collect

We adhere to the principle of data minimization and only collect personal information that is strictly necessary to deliver our educational services:

  1. Inquiry Data: When you submit a briefing or consultation inquiry through our contact form, we collect your name, email address, institutional affiliation, and submitted message content.
  2. Service Administration Data: For confirmed seminar bookings, we retain billing contact names, corporate invoicing addresses, and scheduling correspondence.
  3. Technical & Telemetry Logs: When you browse our static website, our server logs may collect your IP address, browser user-agent, referring URL, and timestamp for system maintenance and security monitoring.

We do not collect sensitive financial credentials, credit card numbers, or cryptographic private keys.

We process collected information for the following legitimate purposes:

  • Contract Performance & Service Delivery: Facilitating research briefings, delivering custom curriculum files, and responding to inquiries.
  • Administrative Communications: Issuing invoices, confirming seminar dates, and sending syllabus updates.
  • System Integrity & Security: Protecting our server infrastructure against malicious traffic, abuse, and unauthorized access.

4. Data Retention Periods

  • Inquiry Submissions: Retained for up to 12 months from the date of submission to assist with follow-up academic queries, after which they are securely deleted.
  • Client Billing Records: Retained for 7 years to comply with Malaysian statutory tax and financial reporting requirements.
  • Server Access Logs: Rotated and permanently purged after 90 days.

5. User Rights Under PDPA & Applicable Laws

Subject to statutory exemptions, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete records.
  • Right to Erasure / Withdrawal of Consent: You may request deletion of your inquiry records or withdraw consent for non-essential communications at any time.

To exercise any of these rights, submit a written request to contact@flow-beaconhub.click.

6. International Data Transfers & Third Parties

We do not sell, rent, or trade your personal data with third-party advertising networks. In delivering remote video seminars or encrypted documentation, data may be processed through trusted infrastructure providers located in Malaysia, Singapore, and internationally, under strict contractual data protection agreements.